Refund policy

BistroBox Return & Refund Policy

Last Updated: July 28, 2026

30-Day Return Window

We want you to be confident in your purchase. If you are not completely satisfied, you may return your BistroBox within 30 days of delivery for a full refund of the purchase price, subject to the conditions below.

Return Conditions

To be eligible for a return:

  • The unit must be in original condition with no physical damage

  • All accessories, manuals, and original packaging must be included

  • The original serial number must be intact and legible

  • A Return Merchandise Authorization (RMA) number must be obtained prior to return

Return Process

  1. Contact us at support@bistroboxvend.com within 30 days of delivery with your order number and reason for return

  2. Our team will review your request and issue an RMA number if eligible

  3. Repack the unit securely in its original packaging

  4. Ship the unit to the address provided with your RMA number

Return Shipping Costs

  • Defective or damaged units: Return shipping is covered by us

  • Non-quality returns: Return shipping is the responsibility of the buyer

  • All returned units must be shipped via freight on a pallet in the same manner they were delivered

Refund Processing

  • Refunds are issued to your original payment method within 3–5 business days of receiving and inspecting the returned unit

  • A 15% restocking fee applies to non-quality returns

  • Return shipping costs are deducted from the refund for non-quality returns

Shipping Damage

If your unit arrives damaged:

  • Note it on the delivery receipt

  • Take photos of the damage

  • Contact us within 48 hours of delivery

Exceptions

  • Returns requested after 30 days will not be accepted

  • Units with physical damage, missing parts, or missing serial numbers may be subject to partial refund or rejection

  • Custom orders or modified units may not be eligible for return (contact us for details)

Warranty Coverage

Please note that returns are separate from warranty claims. All BistroBox units come with a 1-year comprehensive warranty covering parts and labor. For warranty issues, please contact us directly — we’ll work with you to resolve the issue without requiring a return.

Contact Us

For any questions regarding returns, refunds, or warranty claims: